How does CTO support work?Most of CTO's support is free:
- E-mail is far more efficient than the telephone. It avoids phone tag and time on hold, and it can be sent and returned around the clock at times that work best for each party, no matter what world time zone you may be in.
- Our online CTO Knowledge Base allows CTO users to look up answers to common questions at any hour of the day or night, and it's far more efficient to post an answer one time than over possibly hundreds of phone calls.
- Our CTO Forum allows subscribers to follow the thread of conversations posted between other users as well as OCS staffers. Users may also search for keywords in previous discussions or post new questions or other issues - start up a new topic on politics if you wish! The forum even supports its own live chat sessions, which we may use for online mini-seminars.
- Our complete CTO User Guide is online. Like the Knowledge Base and Forum, these are "live" components of our total system that may be somewhat sparse at the beginning but will expand and grow and become increasingly valuable resources over time.
If you need to telephone rather than use one of the online options above, don't worry - there's no charge to simply leave a message with one of our customer service staff. They will then post a message to our technicians and you'll get a response as soon as possible, normally online but possibly via a return call.
Finally, if you really have to speak with a technician directly and immediately and want to move to the front of the line, priority support is available. Just call us at 1+ 559.781.4123 and indicate that you want paid priority support - a technician will return your call as soon as possible. This service requires a credit card number and is charged at US$2.00 per minute.
Click on another FAQ or [Close this window]